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AbroadWorks Inc. is a staffing and consulting agency, catering to many companies from various industries all across the United States and Canada, to whom we provide top-notch multi-national talent from across the globe.

As a US-based company that specializes in HR Services, AbroadWorks focuses on sourcing talented foreign professionals, for either full-time, part-time, or project-based, remote work.

We offer a wide variety of career opportunities for both young and experienced professionals from Virtual/Executive Assistance, to Technical and Creative Writing, and IT-based roles, among others.

Apart from the promise of competitive compensation and benefits, our unique talent acquisition process offers a truly exciting opportunity for personal and professional growth, a productive learning experience, and the prospect of working in the safety and comfort of your own home.

For this role, we are seeking a tenured and talented Specialized Customer Service Representative with a background or strong understanding of wheels and tires. The ideal candidate are expected to be enthusiastic about problem-solving, with a positive attitude. We are looking for a passionate, outgoing, and resourceful professional who is willing to go the extra mile for our customers and whose self-reliant and proactive nature can provide a steady pace of growth for the company. This is a full time position during Eastern Standard Time.

Successful candidates for this role are expected to have the following attributes:

• Must be bilingual and have a strong command of the English language, both written and spoken.
• Must hold a minimum of 1 year of experience with an international call center.
• Must have knowledge of wheels and tires, whether gained through professional experience, personal business, or hands-on familiarity.
• Must have excellent communication skills, both written and verbal.
• Must have strong problem-solving abilities with a customer-first mindset.
• Must have the ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Experience working for a company specializing in wheels and tires is a plus.
• Familiarity with automotive terminology or related products.
• Proficiency in using customer service software and tools.
  

Your responsibilities will include but are not limited to the following tasks:

• Provide professional and efficient customer support through various communication channels (phone, email, chat).
• Assist customers with inquiries, product recommendations, and troubleshooting related to wheels and tires.
• Resolve customer concerns promptly and accurately, ensuring a positive experience.
• Maintain up-to-date knowledge of products, services, and industry trends related to wheels and tires.
• Collaborate with other departments to ensure seamless service delivery.
• Process orders, returns, and exchanges while maintaining attention to detail.
  

Successful candidates for this role will be rewarded with the following benefits and compensation:

• A total of five paid vacation days per year (additional days can be taken unpaid).
• A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
• A paid 15-minute break for every 4 hours of work.
• Healthcare benefits after 2 months of full-time employment.
• Compensation range: $5.00 - $8.00 per hour.

* Vacation days increase by 1 vacation day per year. I.e. after one year of employment, the total paid vacation days on year 2 would be six, on year 3 seven, etc.

Our main focus is to build an energized and motivated workforce where our employees are happy and satisfied with their jobs and growth opportunities.

We are looking forward to making you a part of our team!

Thank you for your time and interest.