Job Title: Property Manager Assistant (French-Speaking)

Location: Fully Remote, Morocco

Rate: $6.00 - $10.00 per hour based on experience

Schedule: Monday to Friday, Eastern Standard Time

Job Type: Full-Time

Job Description:

As a Property Management, you will support the day-to-day operations of a residential property management team. This role requires someone with hands-on property management experience who can confidently communicate with tenants and prospects, assist with leasing operations, and provide administrative support with minimal training.

Requirements:

Previous hands-on experience in property management is required; customer service experience alone is not sufficient.
Fluency in both English and French, with excellent verbal and written communication skills.
Experience using AppFolio or the ability to quickly learn property management software through prior experience with similar platforms.
Strong understanding of multifamily property management terminology, leasing processes, tenant relations, and property management operations.
Excellent phone communication skills with the confidence to interact professionally with tenants, prospects, and vendors.
Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities independently.
Self-motivated with the ability to work with minimal supervision and quickly adapt to new processes.
Reliable internet connection and professional remote work setup.

Responsibilities:

Handle tenant and prospective resident communications through phone, email, and other communication channels while providing professional and timely support.
Assist with leasing activities, lease renewals, delinquency follow-ups, and maintenance coordination.
Respond to inquiries from prospective tenants, schedule property tours, and support the leasing process from initial inquiry through move-in.
Utilize your personal Facebook account to market available properties, respond to inquiries, engage with prospective tenants, and schedule property tours.
Manage daily property management tasks within AppFolio, including updating tenant records, tracking communications, and supporting operational workflows.
Provide administrative support to the Property Manager by maintaining accurate records, processing documentation, and coordinating day-to-day property management activities.
Collaborate with internal team members, vendors, and tenants to ensure maintenance requests and operational issues are resolved efficiently.
Maintain accurate documentation and ensure all property management records are organized and up to date.

Successful candidates for this role are expected to possess the following attributes:

Must have excellent English communication skills.
Has the ability to complete projects in a timely manner and quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
Great logical and verbal reasoning skills.
Exceptionally detail-oriented.
Exceptional problem-solving and information-processing skills.
Ability to think outside the box.
A great work ethic and interest in learning new concepts and growing with the job.
Ability to work both independently and as part of a team.
Must have their own work device (preferably a desktop or laptop) and a stable internet connection.
Must be comfortable with using a time-tracking software for payroll purposes.
Must be willing to undergo a background verification check during the final stages of the hiring process.

Successful candidates for this role will be rewarded with the following benefits:

A total of five paid vacation days per year (additional days can be taken unpaid).
A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
A paid 15-minute break for every 4 hours of work