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AbroadWorks Inc. is a staffing and consulting agency, catering to many companies from various industries all across the United States and Canada, to whom we provide top-notch multi-national talent from across the globe.

As a US-based company that specializes in HR Services, AbroadWorks focuses on sourcing talented foreign professionals, for either full-time, part-time, or project-based, remote work.

We offer a wide variety of career opportunities for both young and experienced professionals from Virtual/Executive Assistance, to Technical and Creative Writing, and IT-based roles, among others.

Apart from the promise of competitive compensation and benefits, our unique talent acquisition process offers a truly exciting opportunity for personal and professional growth, a productive learning experience, and the prospect of working in the safety and comfort of your own home.

For this role, our client is looking for a seasoned Operations Consultant who will be responsible for optimizing operations and business processes to enhance efficiency, productivity, and strategic decision-making. This is a full-time position during Eastern Standard Time. 

The following Job-related experience is required for potential candidates for this role:

• Must have at least a year of experience as an Operations Consultant or similar administrative roles.
• Must have experience in process improvement, operations management, or program management, preferably in a nonprofit environment.
• Must have experience in process mapping, organizational design, and SOP development.
• Must have strong analytical skills with experience in KPI development and reporting.
• Must have strong project management skills with a track record of leading end-to-end process optimization projects.
• Must have hands-on experience with CRM customization and implementation (e.g., Salesforce, HubSpot).
• Must have proficiency in change management practices and strategies for successful adoption.

Your responsibilities will include but are not limited to the following:

• Conduct a thorough assessment of current operational processes, documentation, and program structures.
• Analyze existing job responsibilities, workflows, and KPI reporting to identify inefficiencies and areas for improvement.
  
• Create detailed current state process maps for all programs, including data collection and personnel roles.
• Design future state process maps incorporating best practices to streamline operations, improve efficiency, and enhance productivity.
  
• Propose an optimized organizational structure aligned with future process maps and strategic goals.
• Develop comprehensive Standard Operating Procedures (SOPs) for all programs, ensuring clear staff responsibilities and outputs.
• Implement change management strategies to ensure successful adoption of new processes across the organization.
  
• Define key performance indicators (KPIs) that align with the company's strategic goals and program effectiveness.
• Establish data collection methods to capture and monitor these KPIs, enabling data-driven decision-making.
• Collaborate with CRM developers to tailor the system based on new process maps, ensuring seamless data input and reporting.
• Develop training materials (including digital and video guides) to train staff on CRM usage and new data entry processes.
  
• Conduct regular evaluations to ensure compliance with newly established SOPs and CRM processes.
• Make corrective adjustments as needed to optimize operations and achieve strategic objectives.
  

Successful candidates for this role are expected to possess the following attributes:​​

• Must have excellent English communication skills.
• Has the ability to complete projects in a timely manner and quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
• Great logical and verbal reasoning skills.
• Exceptionally detail-oriented.
• Exceptional problem-solving and information-processing skills.
• Ability to think outside the box.
• A great work ethic and interest in learning new concepts and growing with the job.
• Ability to work both independently and as part of a team.
• Must have their own work device (preferably a desktop or laptop) and a stable internet connection.

Successful candidates for this role will be rewarded with the following benefits and compensation:

• A total of five paid vacation days per year (additional days can be taken unpaid).
• A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
• A paid 15-minute break for every 4 hours of work.
• Fully-paid healthcare benefits after 2 months of full-time work.
  
• Compensation range: $9.00 - $12.00 per hour.

* Vacation days increase by 1 vacation day per year. I.e. after one year of employment, the total paid vacation days on year 2 would be six, on year 3 seven, etc.

Our main focus is to build an energized and motivated workforce where our employees are happy and satisfied with their jobs and growth opportunities.

We are looking forward to making you a part of our team!

Thank you for your time and interest.