Mexico
Job Title: Intercom Electrical Technician/Tech Support
Location: Fully Remote, Mexico
Salary: $5.00 - $7.50 per hour based on experience
Schedule: Monday to Friday, Eastern Standard Time
Job Type: Full-Time
About Us:
AbroadWorks is a fast growing global enterprise with established operations in the United States, India, and the Philippines. We specialize in providing both service-based solutions and advanced tech to help North American organizations in finding, onboarding, and managing global talent easily.
Our Offerings:
Global Staffing Services: Currently, the majority of our revenue is generated through our comprehensive global staffing services, which cater to the diverse needs of our clients.
Technology Solutions: Looking ahead, our strategic focus is to expand our footprint in the software sector, leveraging our technology to improve global human capital and talent management processes.
Job Description:
As an Intercom Electrical Technician/Tech Support, you must have a strong understanding of electronics and bilingual fluency in English and Spanish. Ideally, you must also have experience working with IP systems and providing technical support, particularly within the intercom or related industries. This role requires excellent communication skills, computer literacy, and the ability to troubleshoot technical issues effectively.
Requirements:
- Proficient understanding of voltages, relays, and basic electronics.
- Computer literacy and familiarity with common software tools and applications.
- Bilingual fluency in English and Spanish (spoken and written).
- Great spoken communication skills for effective communication with diverse stakeholders.
Preferred requirements:
- At least one year of experience working with IP systems.
- Previous technical support experience, particularly in the intercom or related industries.
- Strong interpersonal skills and the ability to explain technical concepts clearly to non-technical users.
Responsibilities:
- Provide remote technical support to clients, troubleshooting hardware and software issues related to intercom and IP systems.
- Assist with system installations, configurations, and testing.
- Communicate effectively in English and Spanish to provide clear guidance and solutions to customers.
- Document technical issues, solutions, and customer interactions for internal tracking and reporting purposes.
- Collaborate with team members to identify recurring issues and implement proactive solutions.
- Stay updated on industry trends and advancements in IP and intercom systems.
Successful candidates for this role will be rewarded with the following benefits:
- A total of five paid vacation days per year (additional days can be taken unpaid).
- A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
- A paid 15-minute break for every 4 hours of work.
- Healthcare benefits after 2 months of full-time work.
* Vacation days increase by 1 vacation day per year. I.e. after one year of work, the total paid vacation days on year 2 would be six, on year 3 seven, etc.
Our main focus is to build an energized and motivated workforce where our AbroadWorkers are happy and satisfied with their jobs and growth opportunities.
We are looking forward to making you a part of our team!
Thank you for your time and interest.
We're a U.S. based firm that specializes in finding extremely talented people from all over the world. With our home brewed technology, comprehensive assessments and extensive interviews, we carefully sift through thousands of candidates to find the perfect fit for our clients.
In our first two years of operations we've grown, by word-of-mouth alone, to 200+ current employees serving 40+ clients. Our secret? Satisfied clients and a unique recruitment strategy.
We've spent countless hours and sleepless nights developing a recruitment process and strategy that is both effective and effortless for our clients. We don't believe in lengthy T&C's, hidden fees or anything else that can get in the way of us having the opportunity to show you what we do and earn your trust.
If you're looking for staffing solutions that are both white glove and will save your company loads of 💲 get in touch with us for a hassle free, no cost consultation. Seriously, it's free, you have nothing to lose.
We know that finding a new job can feel daunting at times, so we try to keep our hiring process as clear and straightforward as possible.
Depending on the position, HR may also require candidates to complete assessments, such as skills tests, personality tests, or cognitive ability tests.
HR may conduct a brief phone screen with selected candidates to further assess their qualifications and interest in the position.
The interview stage typically involves multiple rounds of interviews with various stakeholders, including HR, the hiring manager, and potentially other team members or executives.
After all of the above steps are completed, HR makes a job offer to the candidate and negotiates salary and other terms of employment.