For this role, our client is searching for a seasoned Insurance Claims Processor for damages who will be responsible for serving as the first point of contact for clients, ensuring a warm and professional first impression. This is a full-time position during Eastern Standard Time from 9AM - 5PM.

The following Job-related experience is required for potential candidates for this role:

Must have at least a year of experience as a Damage Insurance Claims Processor or similar role.
Must have strong communication skills with the ability to build rapport and maintain professional relationships.
Knowledge of roofing systems and exterior damages is a plus.
Must have exceptional customer service skills with a client-focused approach.
Must have strong organizational skills to effectively manage multiple claims and maintain accurate records.
Must have the ability to take training, initiative, and direction effectively while demonstrating a proactive approach to tasks.
Must have excellent problem-solving skills and keen attention to detail.
Must have exceptional attendance and time management skills to ensure consistency and reliability.

Your responsibilities will include but are not limited to the following:

Serve as the first point of contact for clients, greeting them in a professional, courteous, and energetic manner to ensure a positive first impression.
Accurately gather and input client information into the database, ensuring all necessary documentation is complete, up-to date, and compliant with company policies and regulatory requirements.
Collaborate with various departments to ensure seamless communication and timely follow-up on client cases.
Provide support to non-English-speaking clients by effectively communicating and translating information when necessary.
Organize, manage, and maintain client records and files to ensure all information is easily accessible and properly documented.
Address client inquiries and resolve issues promptly, escalating complex cases to the appropriate team members when required.
Work closely with team members to improve intake procedures, contributing to a positive and efficient work environment.
Uphold the company’s standards for professionalism, accuracy, and exceptional customer service at all times.

Successful candidates for this role are expected to possess the following attributes:

Must have excellent English communication skills.
Has the ability to complete projects in a timely manner and quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
Great logical and verbal reasoning skills.
Exceptionally detail-oriented.
Exceptional problem-solving and information-processing skills.
Ability to think outside the box.
A great work ethic and interest in learning new concepts and growing with the job.
Ability to work both independently and as part of a team.
Must have their own work device (preferably a desktop or laptop) and a stable internet connection.

Successful candidates for this role will be rewarded with the following benefits and compensation:

A total of five paid vacation days per year (additional days can be taken unpaid).
A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
A paid 15-minute break for every 4 hours of work.
Fully-paid healthcare benefits after 2 months of full-time work.
Compensation range: $5.00 - $7.00 per hour.