Job Title: Client Success Specialist

Location: Fully Remote, Philippines

Rate: $4.00 - $6.00 per hour based on experience

Schedule: Monday to Friday, Eastern Standard Time

Job Type: Full-Time

Job Description:

As a Client Success Specialist, you will serve as the primary point of contact for our clients, ensuring their satisfaction with our staffing solutions. This role requires strong communication, relationship management, and problem-solving skills. The ideal candidate will be proactive, client-focused, and able to balance multiple accounts while ensuring our placed talent meets performance expectations.

Requirements:

Proven experience in client relationship management, account management, or customer success—preferably in the staffing, BPO, or recruitment industry.
Strong understanding of the offshore hiring and staffing process.
Exceptional communication skills (verbal and written) with a client-focused approach.
Strong problem-solving skills and the ability to manage multiple priorities simultaneously.
Proficiency with CRM tools and Microsoft Office/Google Workspace.
High level of professionalism, empathy, and interpersonal skills.
Ability to work independently in a remote setup while collaborating with cross-functional teams.

Preferred Qualifications:

Experience working in an offshore staffing agency or BPO company.
Familiarity with various time zones and remote team coordination.
Background in handling both client-side and talent-side communications.

Responsibilities:

Serve as the main liaison between clients and our internal team to ensure seamless communication and service delivery.
Develop and maintain strong, long-term relationships with assigned client accounts.
Conduct regular check-ins with clients to assess satisfaction, address concerns, and identify opportunities for additional support or services.
Monitor the performance of placed candidates, providing feedback and guidance to ensure alignment with client expectations.
Collaborate with the recruitment team to ensure timely and accurate fulfillment of staffing requests.
Proactively address and resolve client issues or escalations in a professional and timely manner.
Track client account performance metrics and prepare periodic reports for management.
Contribute to the improvement of client success processes and best practices.

Successful candidates for this role are expected to possess the following attributes:

Must have excellent English communication skills.
Has the ability to complete projects in a timely manner and quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
Great logical and verbal reasoning skills.
Exceptionally detail-oriented.
Exceptional problem-solving and information-processing skills.
Ability to think outside the box.
A great work ethic and interest in learning new concepts and growing with the job.
Ability to work both independently and as part of a team.
Must have their own work device (preferably a desktop or laptop) and a stable internet connection.
Must be comfortable with using a time-tracking software for payroll purposes.

Successful candidates for this role will be rewarded with the following benefits:

A total of five paid vacation days per year (additional days can be taken unpaid).
A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
A paid 15-minute break for every 4 hours of work
Healthcare benefits after 2 months of full-time work.