Job Title: Case Manager and Administrative Assistant

Location: Fully Remote, Philippines

Salary: $3.00 - $6.50 per hour based on experience

Schedule: Monday to Friday from 9AM - 5PM Eastern Standard Time

Job Type: Full-Time

About Us:
AbroadWorks is a fast growing global enterprise with established operations in the United States, India, and the Philippines. We specialize in providing both service-based solutions and advanced tech to help North American organizations in finding, onboarding, and managing global talent easily.

Our Offerings:

Global Staffing Services: Currently, the majority of our revenue is generated through our comprehensive global staffing services, which cater to the diverse needs of our clients.

Technology Solutions: Looking ahead, our strategic focus is to expand our footprint in the software sector, leveraging our technology to improve global human capital and talent management processes.

Job Description:

As a Case Manager and Administrative Assistant, you will play a dual role in managing client cases and ensuring efficient office operations. The position involves collaboration with families, therapists, and leadership, serving as a key contact for clients while also supporting the COO with administrative tasks and operational improvements.

Requirements: 

• Bachelor’s degree in behavior analysis, psychology, or a related field is required
• Proficiency in Microsoft Office Suite and case management software.
• Knowledge of HIPAA and healthcare compliance regulations.
• Excellent written and verbal English communication skills.
• High level of organization with strong problem-solving and multitasking abilities.
• Professional demeanor and excellent interpersonal skills.
• Ability to manage administrative tasks in a fast-paced environment.
• Commitment to upholding the values and mission of the company.
  

Responsibilities:

• Act as the primary point of contact for clients and families, guiding them through the intake, treatment, and ongoing care processes.
• Collaborate with Board Certified Behavior Analysts (BCBAs) to develop and update individualized treatment plans.
• Monitor client progress and communicate updates to families and staff.
• Ensure accurate and timely documentation of treatment plans, progress notes, and other required records.
• Maintain compliance with HIPAA regulations and other legal requirements.
• Prepare and manage documentation for audits and program accreditation.
• Coordinate and manage client and therapist schedules, addressing conflicts or cancellations promptly.
• Provide education and resources to families regarding ABA therapy.
• Advocate for client needs within the organization.
• Oversee daily operations, including office management, workflow coordination, and vendor communication.
• Assist in implementing policies, procedures, and systems for operational efficiency.
• Manage the COO’s calendar, schedule meetings, and handle correspondence.
• Draft reports, presentations, and other documents as required.
• Handle internal and external communications on behalf of the COO.
• Assist in recruiting and onboarding Behavior Technicians (BTs), BCBAs, and other staff.
• Ensure proper documentation and training for new hires.
• Support the COO in creating and refining operational processes, including onboarding packages, training materials, and compliance programs.

Preferred Skills: 

• Experience with ABA therapy, and familiarity with operational systems like practice management software and HR tools.
• Has RBT certification or  other relevant training.
  

Why Join AbroadWorks?

• Innovative Environment: Be part of a dynamic and innovative team that is transforming the staffing and recruiting industry.
• Growth Opportunities: Enjoy opportunities for professional growth and career advancement.
• Supportive Culture: Work in a collaborative and supportive environment where your contributions are valued.
• Competitive Compensation: Receive a competitive salary with performance-based incentives.