Job Title: Airbnb Customer Service Representative

Location: Fully Remote, Philippines

Rate: $3.00 - $5.00 per hour based on experience

Schedule: Monday to Friday, Eastern Standard Time

Job Type: Full-Time

Job Description:

As an Airbnb Customer Service Representative, you will focus on short-term rental operations. You must have experience with Airbnb or VRBO platforms.

Requirements:

Previous property management experience
Prior work with Airbnb or VRBO
Guesty software experience is a plus
Strong attention to detail and ability to work independently in a remote setting
Reliable availability during scheduled hours

Responsibilities:

Manage short-term rental listings
Perform accurate data entry and record maintenance for property management operations
Process and enter invoices in a timely manner
Assist with bookkeeping tasks to support financial recordkeeping
Prepare and submit lease agreements via DocuSign
Draft lease documents as directed
Maintain organized and up-to-date administrative files

Successful candidates for this role are expected to possess the following attributes:

Must have excellent English communication skills.
Has the ability to complete projects in a timely manner and quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
Great logical and verbal reasoning skills.
Exceptionally detail-oriented.
Exceptional problem-solving and information-processing skills.
Ability to think outside the box.
A great work ethic and interest in learning new concepts and growing with the job.
Ability to work both independently and as part of a team.
Must have their own work device (preferably a desktop or laptop) and a stable internet connection.
Must be comfortable with using a time-tracking software for payroll purposes.
Must be willing to undergo a background verification check during the final stages of the hiring process.

Successful candidates for this role will be rewarded with the following benefits:

A total of five paid vacation days per year (additional days can be taken unpaid).
A 5% raise per year guaranteed (additional raises or bonuses may be given for outstanding performance).
A paid 15-minute break for every 4 hours of work
Healthcare benefits after 2 months of full-time work.