In-house Customer Service Representative

Job details:

  • Salary: $336 - $448 USD (Approx. 69513.89 - 92685.19 PKR) Monthly
  • Pakistan

Full Job Description :

We represent a TLC Car Rental Company in their search for talented and experienced individuals to man our customer service department. Ideal candidates are expected to provide excellent service to our customers and is enthusiastic about problem-solving, with a positive attitude. We are looking for a passionate, outgoing, and resourceful professional who is willing to go the extra mile for our customers and whose self-reliant and proactive nature can provide a steady pace of growth for the company.

Successful candidates for this role are expected to have the following attributes:

  • Must have a strong command of the English language, both written and spoken.
  • Must hold a minimum of 1 year of experience with an international call center.
  • Ability to communicate in any of the following languages is a plus: Russian, Spanish and/or Chinese.
  • Strong customer service orientation.
  • Good arithmetic and computing skills.
  • Good analytical skills with an appetite for learning.
  • Quality conscious with attention to detail.
  • Excellent interpersonal skills and confidence level to communicate with international customers and stakeholders.
  • Ability to perform under stress.
  • Familiar with the use of business applications for routine operations.
  • Readiness to maintain flexible timings to serve global clientele across different time zones.
  • Has the ability to complete tasks in a timely manner.
  • Great logical and verbal reasoning skills.
  • Ability to think outside the box.
  • Ability to work both independently and as part of a team.

Your responsibilities will include but are not limited to the following tasks:

  • Provide customer support through inbound/outbound calls
  • Handle customer concerns/complaints in a courteous and professional manner and within established guidelines, escalate as necessary.
  • Demonstrate strong domain knowledge and communicate accurate information to the customers. 
  • Use the ticketing system and other software to enter and maintain relevant data.
  • Coordinate and follow up on customer inquiries with relevant stakeholders to timely close open tickets.
  • Meet all performance metrics on a regular basis.
  • Maintain data confidentiality
  • Take product and industry-specific quizzes on a regular basis to exhibit strong command of the domain.

Candidates will be asked to complete one or two brief assessments so that we can get an understanding of your competencies with the above-mentioned skills. Applicants who score well on these assessments will then be invited to a face-to-face interview via Google Meet.

This job is for full-time employment during Pakistan Standard Time from 6:30 PM - 5:00 AM

This is an in-house job and candidates must be willing to report on-site in Lahore, Pakistan.

Successful candidates for this role will be rewarded with the following benefits:

  • 10 Sick Leaves and 5 Casual Leaves per year
  • 10 Paternity Leaves for men and 90 Maternity Leaves for women
  • Overtime pay
  • Double day pay for Public Holidays
  • Referral and Annual Bonuses
  • Communication Allowance
  • Gym Allowance
  • Travel Allowance
  • Medical Benefits
  • And more!

Salary: 60000 PKR - 80000 PKR/ Month

Note:

Fixed monthly salary will be given to multilingual representatives while hourly rates will be given to regular representatives.

We are looking forward to making you a part of our team!

Thank you for your time and interest.


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